F.A.Q.

When will I receive my order?

Please allow 3-5 Business Days for Order Processing & Fulfillment

Shipping time:

  • United States: 10 to 18 days.
  • United kingdom: 8 to 15 days.
  • Canada: 20 to 30 days.
  • Australia: 20 to 25 days.
  • Other country: Please contact us at support@h3o.com to know the delivery time.



Do you ship anywhere in the world?

Yes, we do. We ship worldwide.


Do you provide tracking information?

Yes, please wait for the expedition email with the tracking information.

 

How can I contact you?

You can Email us at support@h3o.com

 

When can I expect an Email response?

Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).


I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: support@h3o.com and we will send you a similar replacement item as soon as possible.

I still haven't received my order yet. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at the following address: support@h3o.com